Shipping Policy
AGE Shipping Policy
Thank you for your interest in AGE products! We are committed to getting your order to you quickly and securely. This policy outlines the shipping options and estimated delivery times for your AGE purchases.
Order Processing:
- We strive to process all orders within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order ships.
Shipping Methods and Costs:
We offer several shipping options to meet your needs and budget. Shipping costs are calculated based on the weight of your order and your chosen delivery location. Here are some of the most common options:
- Standard Shipping: This is our most economical option, with estimated delivery times of 3-7 business days within [Country/Region AGE Operates In]. The exact cost will be calculated at checkout.
- Expedited Shipping: This option offers faster delivery, typically within 2-3 business days within [Country/Region AGE Operates In]. The exact cost will be calculated at checkout.
- Next-Day Delivery: For urgent needs, we offer next-day delivery within select areas. Availability and cost will be displayed at checkout based on your delivery location.
International Shipping:
We currently do not offer international shipping at this time. However, we are working on expanding our services and may offer international shipping options in the future.
Order Tracking:
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.
Delivery Estimates:
The estimated delivery times listed above are guidelines and may vary depending on unforeseen circumstances. We cannot be held liable for delays caused by carriers or customs clearance processes (for international orders).
Returns and Exchanges:
For information on our return and exchange policy, please visit our Returns & Refunds page (link to Returns & Refunds page).
Contact Us:
If you have any questions about shipping, please contact us via email at shipping@ag-empire.com
We appreciate your business!
Refund Policy
AGE Return Policy
Thank you for your purchase from AGE!
We appreciate your business and want to ensure you're completely satisfied with your purchase. However, due to the nature of our products, AGE operates on a final sale basis.
This means that unfortunately, we do not accept returns or offer refunds on any items purchased on our website.
Here are some reasons for our final sale policy:
- Digital Products: Many of our products are digital in nature (e.g., software licenses, downloads) which cannot be returned once accessed.
- Custom Products: Some products might be customized specifically for your needs, making them unsuitable for resale.
We encourage you to:
- Carefully review all product descriptions and specifications before making a purchase.
- If you have any questions about a product, please contact our customer service team before placing your order.
Exceptions (Optional):
- In very limited circumstances, AGE may consider exceptions to this policy on a case-by-case basis. This might include situations where a product is demonstrably faulty or damaged upon arrival.
Exchanges (Optional):
- AGE may offer exchanges for damaged or defective products within a limited timeframe (e.g., 14 days) upon providing proof of purchase.
Contact Us:
If you have any questions or concerns about our return policy, please feel free to contact our customer service team at refund@ag-empire.com.
Thank you for your understanding!
Cancellation / Return / Exchange Policy
AGE Cancellation/Return/Exchange Policy
Thank you for choosing AGE!
We strive to provide high-quality products and services. This policy outlines our approach to cancellations, returns, and exchanges.
Cancellations:
- Digital Products: Orders for downloadable or streamable digital products (e.g., software licenses, ebooks, video tutorials) can be cancelled up to 24 hours after purchase, provided the download or access hasn't begun. A full refund will be issued to the original payment method.
- Physical Products (if applicable): Orders for physical products can be cancelled up to 24 hours after purchase, provided the order hasn't been shipped. A full refund will be issued to the original payment method.
Returns (Not applicable to most products):
Due to the nature of our products, most AGE offerings are final sale. This includes:
- Digital Products: Once downloaded, streamed, or accessed, these products cannot be returned due to their intangible nature.
- Custom Services: Services tailored to your specific needs cannot be returned.
Exceptions (Optional - Consider offering for specific products):
- Defective Products: In rare instances, a product may be demonstrably faulty or damaged upon arrival. AGE will accept returns of defective physical products within 14 days of receipt, with proof of purchase. A full refund or replacement will be offered.
- Accidental Purchases: AGE may consider returns for digital products purchased accidentally within 24 hours of purchase, provided the download or access hasn't begun. A full refund will be issued.
Exchanges (Limited):
- Incorrect Items: If you receive an incorrect physical item, AGE will arrange for the correct item to be shipped to you at no additional cost. The incorrect item can be returned using a pre-paid shipping label provided by AGE.
How to Request a Cancellation, Return, or Exchange:
- Contact our customer service team within the specified timeframe for your situation. You can reach us by email or Telgram.
- Provide your order number and a brief explanation of your request (cancellation, return, or exchange).
- Our customer service team will review your request and provide further instructions.
Important Notes:
- All refunds will be processed within 14 business days to the original payment method used for the purchase.
- You may be responsible for return shipping costs unless the return is due to an error on AGE's part (e.g., incorrect item shipped).
- Proof of purchase (order confirmation email, receipt) is required for all returns and exchanges.
We encourage you to review product descriptions and specifications carefully before making a purchase. If you have any questions, don't hesitate to contact our customer service team before placing your order.
Thank you for your understanding!
